Bienvenidos perros de raza pequeña

Terms and Conditions:

• Inclusive Collection dog policy permits dogs weighing less than 10kg for an additional charge. Dogs may only stay in certain room categories.
• Check with your airline for advice on travelling with pets, including the safety rules and the TSA.
• Only small dogs are permitted.
• The following information is required at check-in:
  • Dog’s name, weight, age, colour, and breed. This is needed so we can identify the dog during your stay.
  • Vaccination certificate certifying that the dog has been fully vaccinated against kennel cough and rabies in the last 12 months.
  • Evidence of regular flea and worming treatment.
  • Furthermore, the dog must have a civil liability insurance for damages to third parties (this insurance is compulsory for Spanish dogs since 29/09/23). If the dog has a Spanish passport from 29/09/23 the owner must prove that they have completed the training course for dog ownership.
• Only one dog is permitted per room. Pets may only enter designated dog-friendly areas of the hotel. They must not be in the pool area, fitness centre, spa, shops, and golf facilities. Dogs are permitted on the terraces of some restaurants. This varies depending on the resort and must be confirmed directly with each property.
• Dogs are not permitted on beaches due to local regulations.
• Dogs must be on a lead at all times, or in a pet carrier when it is not in the guest’s room. Guests are responsible for cleaning up after their pet within the hotel grounds and disposing of waste in the bins provided.
• Dogs must not be left alone in rooms for more than two hours. The guest must notify reception and hang the "Dog Friendly Room" sign on the door when they leave the dog unsupervised in the room. The guest must answer their mobile phone (given previously to hotel staff) if the hotel calls them while the dog is left unsupervised, in the event of any problems.
• Dogs must never be left alone overnight. Please contact the Butler if you need kennel recommendations.
• Room service will not be carried out unless guests are present. The dog owner must be in the room if the dog is there while the room is being cleaned, to avoid alarming the dog and to ensure that the dog does not escape. Please contact the Butler to schedule a suitable time to clean the room.
• The complex reserves the right to request removal of a dog from the premises if guests do not respect the aforementioned regulations.
• Restrictions, guidelines, and availability are subject to change at any moment.